Contact us.

General queries, support and advice
Please refer to the 'Help' section of our website or, if you have one, contact your adviser for further help and support. Otherwise you can get in touch with us in the following ways:

Help with your IPS account
For general information or any queries about your account or the Investor Portfolio Service, or if you are having any difficulties in registering and logging in to the Investor Portfolio Service, you can contact us by:

Calling our UK contact centre on 0345 272 0089 and our dedicated team will be pleased to help you. Please note, our Customer Services Team can’t give you advice on your investments. Lines are open Monday to Friday 9.00am to 5.30pm. Calls may be recorded and monitored. Call charges will vary.

Emailing the IPS Customer Services Team at investor.portfolio.service@onlineips.co.uk. If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Post
Investor Portfolio Service
PO Box 1112
Chelmsford
CM99 2UX

Investment advice
Face to face advice. If you have a financial adviser, you can speak to them and arrange an appointment.
If you don’t have a financial adviser, you can find one at www.unbiased.co.uk